OTOA Membership
Refund/Cancellation Policy
The Ohio Tactical Officers Association (OTOA) reserves the right to refuse/cancel a membership in the OTOA.
If the OTOA refuses a new or renewing membership, registrants will be offered a refund.
OTOA Training Event
Refund/Cancellation Policy
Event Cancellation by Sponsor / OTOA
The Ohio Tactical Officers Association (OTOA) reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.
If the OTOA cancels an event, registrants will be offered a full refund.
Should circumstances arise that result in the postponement of an event, the OTOA has the right to either issue a full refund or transfer registration to the same event at the new, future date.
Registration Cancellation by Participant
A $100 cancellation fee will be charged if the written cancellation is received less than 30 days prior to the conference or event start. The participant will receive a full refund if the written cancellation is received 30 days prior to the conference or event start. Qualified substitutions are accepted. OTOA reserves the right to cancel any training event or seminar prior to the start of the conference due to the lack of registrations.
Cancellations will be accepted in writing only (email is fine) and must be received by the stated cancellation deadline. Email cancellation request to patrick.fiorilli@otoa.org
Registered participant(s) that "NO SHOW" for any OTOA Training and neglect to notify the OTOA of their status will be invoiced for the full amount and their OTOA membership will be placed into an "INACTIVE STATUS" until the "NO SHOW" issue is resolved.
These above policies apply to all OTOA Events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.
Registration Cancellation due to COVID-19: Special Circumstances
If the OTOA cancels an event due to a pandemic, the OTOA will waive the aforementioned cancellation policy and provide full refunds to all paid invoices.
*OTOA membership fees are non-refundable.
OTOA Goods and Products
Refund/Return Policy
All returns of goods and materials purchased directly from the Ohio Tactical Officers Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the OTOA within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any OTOA product that is deemed defective.
Products provided/sold by OTOA partners and affinity programs are subject to the return policy of the partner.
Products that are software or downloadable from any OTOA website or provided media (CD ROM, Memory Drives, etc.) are non-refundable.