OTOA Membership - Refund/Cancellation Policy
The Ohio Tactical Officers Association (OTOA) reserves the right to refuse/cancel a membership in the OTOA.
If the OTOA refuses a new or renewing membership, registrants will be offered a refund.
OTOA Training Event - Refund/Cancellation Policy
Event Cancellation by Sponsor / OTOA
The Ohio Tactical Officers Association (OTOA) reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.
If the OTOA cancels an event, registrants will be offered a full refund.
Should circumstances arise that result in the postponement of an event, the OTOA has the right to either issue a full refund or transfer registration to the same event at the new, future date.
Registration Cancellation by Participant
A registered participant who notifies the OTOA of his/her inability to attend training 30 days prior to the commencement of training will not be responsible for the payment of training fees and will have any paid fees refunded.
A registered participant who notifies the OTOA of his/her inability to attend training less than 30 days prior to the commencement of training will pay the OTOA a $100 cancelation fee or forfeit $100 of the paid training fee.
A registered participant who fails to appear on the date on which training commences, without notifying the OTOA, a NO SHOW, will be invoiced the full amount and no refund of paid funds will be issued.
The OTOA may waive cancelation fees and NO SHOW fee forfeitures for emergency situations on a case-by-case basis. All notifications of cancellations will be made via e-mail to firstname.lastname@example.org
The above policies apply to all OTOA Events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.
Registration Cancellation due to COVID-19 or pandemic: Special Circumstances
If the OTOA cancels an event due to a pandemic, the OTOA will waive the aforementioned cancellation policy and provide full refunds to all paid invoices.
*OTOA membership fees are non-refundable.
OTOA Goods and Products - Refund/Return Policy
All returns of goods and materials purchased directly from the Ohio Tactical Officers Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the OTOA within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any OTOA product that is deemed defective.
Products provided/sold by OTOA partners and affinity programs are subject to the return policy of the partner.
Products that are software or downloadable from any OTOA website or provided media (CD ROM, Memory Drives, etc.) are non-refundable.